HEATHROW AIRPORT, LONDON, ENGLAND, UNITED KINGDOM (MAY 27, 2017) (REUTERS) – British Airways has cancelled all its flights from London’s two biggest airports until Saturday (May 27) evening after a global computer system outage caused confusion and chaos.
Thousands of passengers queued for hours and planes were left stuck on runways.
“It’s a complete nightmare. There’s just hundreds and thousands of people accumulating in the departures bit,” Roshni Burt, who was flying from Heathrow to Bahrain with her young son, told Reuters.
She arrived at the airport at 0730 GMT, queued for hours at the check-in where the baggage drop-off system stopped working and then waited at the departure gate for two hours until passengers were told the flight was cancelled.
Passengers were corralled through a single gate so they could go back through border checks and then re-book flights.
“We are now in a massive scrum trying to get to this gate. BA staff didn’t know what’s going on,” she said. “Border control aren’t going to be able to deal with all these people. I don’t know what’s going to happen.”
BA is the latest airline to be hit by computer problems.